Toucannon 22 - SM Trainer Kit Lycanroc & Alolan Raichu

Orders can be cancelled before the items are shipped by contacting our customer service e-mail: support@poke-collect.com

Cancellation requests MUST be sent within 24 hours of the order being placed to attempt to cancel the order. Rush-Order items are usually shipped within 24 hours so these requests must be sent in as soon as possible after placing the order.

Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee. This includes all items that are currently in-stock, and all pre-order items. If your order is cancelled by us for any reason without your request, you will NOT be charged the 10% cancellation fee.

If you are found to be using 3rd party software and/or bots to place orders on our website, or abusing order limits by creating multiple accounts, your order will be immediately cancelled and will be charged the full 10% cancellation fee.

If your order cannot be cancelled because they have already been processed and shipped, please see our "Return Policy".

All Pre-Order products will be shipped on or before the release date unless otherwise noted.

If your order consists of in stock items or other Pre-Order items that release on a different day, the order will NOT be shipped until ALL items are in stock.

Pre-Ordered products are available to cancel (10% fee may apply, please see "Cancellation Policy") from the time the order is placed, until the order with our distributors are due. Please contact support@poke-collect.com for any cancellation requests.

Allocations of products are not known until after distributor orders are due. We will always do our best to not oversell products to avoid cancellations. While unlikely, distributors do short their buyers on products in some instances. The most commonly shorted products are specialty items outside of regular sets or products. (EX. Hidden Fates, Champion's Path, Special Collection Sets, etc.)

We reserve the right to cancel any order at any time and provide a full refund to the purchaser before fulfillment of the order. This will always be our worst case scenario if all other options are unsuccessful with providing the product.

If your order shows up as a Fraud Risk (EX. Mismatched billing/shipping address, lack of CVV code, mismatched IP address, etc.) we will most likely cancel your order. You may contact us if you believe the Fraud Risk is false to attempt another purchase.

If you place multiple orders for items that have a "Per Customer Limit", the orders over the limit will be cancelled unless otherwise arranged. Purchasers who abuse this rule by creating multiple names, addresses, etc. will have all orders cancelled and will not be allowed to purchase those products.

At this time, all Pre-Order products must be paid in full at the time of purchase to ensure your reservation.