Collection: Shipping FAQs
Shipping & Order Information
How long does it take to ship my order?
Most orders are processed and shipped within 1–3 business days. During new product releases, sales events, holidays, or high-volume periods, processing times may be slightly longer. Please bear with us as we are working as quickly and accurately as possible!
How will I know when my order ships?
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can follow your package's progress.
What shipping carriers do you use?
We ship through trusted carriers such as USPS, UPS, and DHL.
Do you ship internationally?
At this time, international shipping availability may vary. Please review shipping options at checkout or contact us before placing your order if you have questions about shipping to your country.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, package size, and selected shipping method.
Can I combine multiple orders?
No, we cannot combine multiple orders.
Pre-Orders
What happens if my order contains pre-order items?
Orders containing pre-order products will typically ship once all items in the order are available. If you would like in-stock items sooner, we recommend placing separate orders.
Can release dates change?
Yes. Release dates are determined by manufacturers and distributors and may change without notice. We will communicate any significant delays when possible. We will update the products description with accurate information.
Trading Cards & Collectibles
How are cards packaged for shipment?
We take care to package cards and collectibles securely. Singles are typically protected using sleeves, top loaders, team bags, or other appropriate packaging materials to help ensure they arrive safely.
Do you guarantee the card's condition?
Unless specifically stated otherwise, raw cards are near mint. This means that the card does not have whitening, scratches, or any visible damage.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the packaging and damaged item. We will review the situation and work toward an appropriate resolution.
Lost, Delayed, or Missing Packages
My tracking shows delivered, but I haven't received my package.
Please first check with household members, neighbors, apartment offices, or other secure delivery locations. If the package still cannot be located, contact us and we will help determine the next steps.
What if my package is lost in transit?
If a package appears lost, please contact us. We have a policy in place, where you will receive a full refund if your package is lost after 30 days domestic, or 90 days international. We need you to provide a letter from the courier stating that they had lost your package, they may argue that they do not provide letters, but they do. Once we confirm they lost the package we can refund you in full.
Why hasn't my tracking updated?
Tracking updates can occasionally be delayed by carriers, especially during holidays, severe weather, or periods of high shipping volume. If tracking has not updated for several days, please reach out to us.
Why hasn't my tracking left Madison AL?
Sometimes tracking information does not always update, unfortunately this means your package is in transit but tracking is not updated. When you see this, it means that USPS has not received the package, but we can assure that we have loaded your package onto the truck personally. This happens when the USPS system has a glitch or they simply do not scan the packages at the distribution center.
If this happens, please by all means, reach out to us, and we will be able to help you and hopefully give you a little more information.
If this does not update within 30 days of receiving the tracking number, please reach out to us as the package is considered lost at that point and we will refund you in full.
Local Pickup
Do you offer local pickup?
Yes. If local pickup is available, you can select that option during checkout. You will receive a notification when your order is ready for pickup. We try to fulfill local pickups within 24 hours of placing it.
How long will you hold my pickup order?
Pickup orders are typically held for a 30 day period, if they are not picked up within the time frame, we will reach out to you. If we do not hear from you within a week of that email, we will refund you in full and restock the items. (This does not apply to Whatnot orders)
Order Changes & Cancellations
Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update your address. Contact us as soon as possible after placing your order.
Can I cancel my order?
Orders may be canceled before they are processed for shipment, please note that cancellation requests are subject to a 10% cancellation fee. Once an order has shipped, it may be subject to our return policy.
Shipping Policy Reminder:
While we take great care in packaging every order, delivery times are estimates provided by the carrier and cannot be guaranteed. We are not responsible for delays caused by shipping carriers, weather events, customs processing, or other circumstances outside of our control.